Returns & Exchanges
At Henson, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return them within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the garments are in unworn condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Ship and Track
Drop your package off at any authorized shipping location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing